Support
How can we help?
Start with in-app Help for setup guidance, or contact the appropriate address below.
Last updated August 1, 2026.
Before contacting support
- Open Settings → Help and review the relevant guide.
- Confirm the active Gateway address and connection status.
- Record the app version, phone model, operating-system version, and time of the issue.
- Remove passwords, API keys, access tokens, recovery codes, and private file content.
Contact channels
Product support
Accounts, Gateway setup, Apps, Conversations, subscriptions, and general issues.
support@warpdrive.devPrivacy and data
Access, correction, export, retention, or account and data deletion requests.
privacy@warpdrive.devSecurity reports
Suspected vulnerabilities, account compromise, exposed credentials, or abuse.
security@warpdrive.devAccount deletion
Review what deletion covers and what must be removed from self-hosted Gateways.
Read the deletion guideWhat to include
Include the email associated with your account, the affected feature, the Gateway or Instance label if relevant, what you expected, what happened, and reproducible steps. Screenshots are useful when they do not expose secrets or other people's information.
Purchases and refunds
For an Apple App Store or Google Play purchase, use that store's subscription and refund tools. Include the store, product, transaction date, and non-secret transaction identifier when contacting Warpdrive. Never send full payment-card information.